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BlueJ Support request form

Use this form to request technical support when you are having a problem with BlueJ.

STOP!! Before using this form, it's recommended that you:

  • Read the FAQ to make sure the problem's not covered there and
  • Check the Bug Database to make sure the problem has not already been reported

You can use the search box (above right) to search the FAQ and the rest of the BlueJ web site.

Fill in as many of the following details as you can, then click the "submit" button.

1. Basic information

You must give your email address - we will use it to contact you.


(eg. C:\Program Files\BlueJ, or /home/myname/bluej)


Note: BlueJ 2.5.0 and higher requires Java 5 (or higher). BlueJ 2.0.0 requires java 1.4.2 (or higher).


(Example: C:\Program Files\Java\jdk1.5.0)

2. Description of the problem

Please include:

  • An actual description of the problem
  • The exact text of any error message(s)
  • Information about how you've tried to fix the problem so far

Provide as much detail as possible.


3. Diagnostic information - Important!!

*** Please read this section before continuing ***

Please attach the BlueJ debug log using the box below. The location of the debug log is shown in the "About BlueJ" dialog, which you can access using from the "Help -> about" menu within BlueJ. However, even if BlueJ doesn't start, the debug log is usually still generated.

Be aware that the file is overwrittten each time you start BlueJ! So, you should reproduce the problem, close BlueJ, and then immediately fill out this form and attach the debug log.

DO NOT attach "bluej.exe". We don't want that. We've already got it! The file we want is called "bluej-debuglog.txt". Please read the instructions above (and below).

DO NOT attach a screenshot, or a word processing document, or anything except the debug log. This form is not designed to process any other kind of file (once completed, we will respond via email and if necessary you can send us other attachments then).

If you can't see the About BlueJ dialog for some reason (for instance if BlueJ won't start at all), look for the debug log in the following locations:

  • On Windows, in "C:\Documents and Settings\your-user-name\bluej\bluej-debuglog.txt", or in "C:\Users\your-user-name\bluej\bluej-debuglog.txt";
  • On Mac OS X, in "/User/your-user-name/Library/Preferences/org.bluej/bluej-debuglog.txt"; For OS X 10.7 (Lion) users please see this page for how to access your Library folder (which os otherwise hidden).
  • On Linux, Solaris, and other unix-like systems, in "your-home-directory/.bluej/bluej-debuglog.txt" (note that ".bluej" is normally an invisible directory).


4. Submission

Before you go any further - did you attach the debug log?!! (See above).

If you didn't attach the debug log, it will likely be the very first thing that we ask for. This means it will take longer for you to get a solution to your problem.




 
 
 

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